Datelo offers a Virtual Call Center that is easy, fast, and affordable. Our cloud-based technology makes it easy to link multiple work sites through one unified calling system without expensive equipment or complicated software. When you want to take your business to the next level, transfer your incoming calls to a virtual call center and let our technology do the work for you.
Automatically Route Calls to the Appropriate Extension
Datelo makes it simple to deploy calls to the right employees without requiring customers to call a second number. The automated phone attendant will connect callers to the appropriate extension based on the options you select during set-up. Add unlimited extensions and have them patched through to any number so you can continue to work at home, on the road, or during travel. You can always add extensions as your company grows so there is unlimited potential for your business to expand.
Equip Agents With Instant Caller Information
When employees answer an incoming call, your virtual call center can automatically provide them with relevant information about the caller. This makes it simple to insure quality customer service across multiple extensions and insure optimal customer satisfaction.
Retain Callers With Customized Hold Messages
Customers become easily frustrated if they have to wait on hold for a long period of time. You can reduce hang-ups and retain your callers by setting up customized hold messages. Play announcements about new products or answer common questions. Provide directions to a nearby business location or give a website address where customers can get more information or place orders online. Set up a priority queue to insure that the most important callers get first place inline.
Create an Automated Help Desk
If you receive a lot of calls about the same technical support issues, an automated help desk is the perfect solution. Set up your virtual phone center to walk your customers through steps to troubleshoot common issues before transferring them to a live representative. This can drastically reduce unnecessary call volume and decrease operating costs for customer service departments.
Set-Up is Easy!
There is no need to wait weeks or months for a technical specialist to design your virtual call system. Our web-based platform allows you to set up your virtual call center in just minutes.